Versand von apothekenpflichtigen Arzneimitteln Erlaubnis

If you want to send pharmacy-only medicines as a pharmacy, you need a permit to do so. You can find out more here.

The mail order of pharmacy-only medicines is subject to authorization. For each public pharmacy through which you, as the pharmacy owner, wish to send pharmacy-only medicines, you need your own mail-order permit.

In order to obtain the permit, your mail-order pharmacy must meet certain quality requirements.

For example:

• Your mail-order business is carried out from a public pharmacy in addition to the usual pharmacy operations
• a quality assurance system is in place, which means, among other things
  • the medicine is packaged, transported and delivered in such a way that quality and efficacy are maintained
  • delivery is made to the person named in the order; this may be a named person or a named group of persons
  • the advice provided by the pharmaceutical staff is given in German
• You generally send the available medicine within 2 working days of receiving the order
• You use a shipment tracking system
• the second delivery is free of charge
• You have taken out transport insurance for the shipment

• Proof of the operating license for the pharmacy
• Assurance from the applicant that they meet the requirements for quality management and the mail-order process and that they will provide mail-order services in addition to the usual pharmacy operations

If you wish to use premises outside the approved pharmacy premises for the mail-order business, you must provide the following information and proof of the additional premises:

• Size
• Nature
• Furnishings
• Function
• Floor plans to scale
• rental agreement

• Dispatches may only be made from a public pharmacy in addition to the usual pharmacy operations.
• Your public pharmacy has an operating license.
• A quality assurance system for the dispatch process is in place.
• If the medicinal products are distributed via e-commerce, i.e. via the Internet, appropriate facilities and equipment must be available.

Mail-order sales of pharmacy-only medicines may only commence after a license has been granted.

If the competent authority grants the mail-order authorization, it forwards this information to the Federal Institute for Drugs and Medical Devices (BfArM). The BfArM publishes information on authorized mail-order pharmacies in a national register. As a mail-order pharmacy, you are obliged to display the specified EU safety logo on your website. A click on the logo leads to the details of the webshop operator in the register. This serves to inform consumers about authorized mail-order pharmacies in the European Union (EU).

• Dispatch of pharmacy-only medicines is subject to authorization
• a public pharmacy requires a license for every mail-order sale of medicines
• Permit possible if certain quality requirements are met, for example
  • mail order business is carried out from a public pharmacy in addition to the usual pharmacy business
  • a quality assurance system is in place, which means, among other things
    • Medicines are packaged, transported and delivered in such a way that quality and efficacy are maintained
    • Delivery is made to the person specified in the order; this may be a named person or a named group of persons
    • Advice is provided by the pharmaceutical staff in German
  • Dispatch of available medicines generally within 2 working days of receipt of the order
  • System for shipment tracking available
  • Second delivery is free of charge
  • Transport insurance taken out