Bürgertelefon zur Pflegeversicherung

The long-term care insurance funds must inform insured persons and relatives or partners about the issue of the need for long-term care, in particular about the benefits provided by the long-term care insurance funds and the benefits and assistance provided by other institutions, in a way that they can understand.

Long-term care insurance funds must

• provide information and advice on a healthy lifestyle that prevents the need for long-term care.
• encourage participation in health-promoting measures.
• provide information on issues relating to the need for long-term care.
• to draw attention to the right to comprehensive care advice (§ 7a SGB XI).
• provide information about the nearest care support center.

to provide service and price comparison lists of outpatient and inpatient care facilities as well as offers for support in everyday life.

There are no fees.

The information on the Care Reinforcement Act valid from 01.01.2017 can be found in the service description below:

Please contact the Federal Ministry of Health - Bonn or Berlin office. Alternatively, you can also call the citizens' hotline for long-term care insurance on +49 30 3406066-02.

Federal Ministry of Health - Bonn Office
Rochusstraße 1
53123 Bonn

Phone: +49 228 99441-0
Fax: +49 228 99441-1921
E-mail: info@bmg.bund.de

Federal Ministry of Health - Berlin office
Friedrichstrasse 108
Wilhelmstraße 54
10117 Berlin (Mitte)

Phone: +49 30 18441-0
Fax: +49 30 18441-1921
E-mail: info@bmg.bund.de

Citizens' hotline for long-term care insurance
Phone: +49 30 3406066-02

Service hours:
Mon - Thu 08:00 - 18:00
Fri 08:00 - 15:00

Barrier-free access:

Advice service for the deaf and hearing-impaired - telephone for writing

Phone: +49 30 3406066-09

E-mail: info.deaf@bmg.bund.de
E-mail: info.gehoerlos@bmg.bund.de

Sign telephone Video over IP

Phone: +49 30 3406066-08 (Sign telephone ISDN Videophone)
E-mail: gebaerdentelefon.bmg@sip.bmg.buergerservice-bund.de