Handwerk: Schlichtungsstelle

§ Section 91 (1) item 11 Crafts Code (HwO)

In the event of disputes between craft enterprises and clients, the mediation office can be called upon by both sides.

In order to avoid legal disputes between the crafts enterprise and the customer (consumer pursuant to Section 13 of the German Civil Code), the chambers of crafts have arbitration boards. These mediate in disputes arising from contracts for work and services between the owner of a craft enterprise and the client. The arbitration boards of the Chambers of Skilled Crafts and Small Businesses can be called upon by both clients (consumers pursuant to Section 13 of the German Civil Code) and skilled crafts businesses!

It is pointed out that neither warranty nor limitation periods are interrupted or suspended by this procedure.

Copies of the application/appeal letter and required correspondence must be submitted.

• In order to avoid legal disputes between the crafts enterprise and the customer, the chambers of crafts have arbitration offices.
• These mediate in disputes arising from contracts for work and services between the owner of a craft enterprise and the client.
• The arbitration boards of the chambers of skilled crafts can be called upon by both clients and skilled crafts enterprises.
• The conciliation procedure is exclusively in writing.
• Responsible: The legal department of the responsible Chamber of Crafts (HWK Erfurt, HWK for East Thuringia, HWK for South Thuringia).

To the legal department of your responsible Chamber of Skilled Crafts.

Chamber of Skilled Crafts Erfurt:www.hwk-erfurt.de
Chamber of Crafts for Eastern Thuringia: www.hwk-gera.de
Chamber of Crafts for Southern Thuringia: www.hwk-suedthueringen.de

After contacting the relevant Chamber of Crafts in writing or by telephone, the application form will be sent.