Einheitliche Behördennummer 115

You can use 115 to get answers to the most frequently asked questions from public authorities. It does not matter which authority, administrative level or jurisdiction is involved. For example:

• I have bought a new car, when is the registration office open?
• Where can I apply for my new identity card?
• How can I apply for BAföG?
• Where can I obtain information from the population register?
• How do I register a business?

The aim of 115 is to answer your questions at the first contact. If this is not possible, you will receive a response within 24 hours during the service hours, either by e-mail, fax or phone call. This is guaranteed by the 115 service promise.

The time-consuming search for responsibilities and individual telephone numbers is no longer necessary. Most inquiries can be answered immediately, so that you do not have to contact the administration a second time with the same request. Unnecessary visits to the authorities are avoided.

For deaf and hearing-impaired people, 115 can be reached via a sign language telephone.

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115 can usually be reached at landline rates and is included in many flat rates.

Inquiries are regularly answered immediately. If this is not possible, a response will be provided within 24 hours during service hours.

Each administration decides for itself whether to participate in the 115.

115 provides general information on administrative services. Information on current administrative procedures or legal advice is not possible.

The telephone number 115 provides you with answers to the most frequently asked questions from public authorities. It does not matter which authority, administrative level or responsibility is involved.

The aim of 115 is to answer your questions at the first contact. If this is not possible, you will receive a response within 24 hours during the service hours, either by e-mail, fax or call-back, as you wish. This is guaranteed by the 115 service promise.

For deaf and hearing-impaired people, 115 can be reached via a sign language telephone.

Uniform public authority number

Tel.: 115
Plain text telephone: +49 30 221911-016
ISDN Videophone: +49 30 188080-805
Sign language telephone: 115@gebaerdentelefon.d115.de

Mon 08:00 - 18:00
Tue 08:00 - 18:00
Wed 08:00 - 18:00
Thu 08:00 - 18:00
Fri 08:00 - 18:00

Organisation of the Uniform Public Authority Number 115:

115 business and coordination office
at the Federal Ministry of the Interior
Alt-Moabit 101 D
10559 Berlin
Tel. : +49 30 186812535 (business)
E-mail : 115@bmi.bund.de (business)