Behördennummer 115

The Bremen Citizens' Helpline (Bürgertelefon Bremen) provides answers to the most frequently asked questions from public authorities via the telephone number 115. It does not matter which authority, administrative level or responsibility is involved. The time-consuming search for responsibilities and individual telephone numbers is no longer necessary. For example:

• I have bought a new car, when is the registration office open?
• Where can I apply for my new ID card?
• How can I apply for BAföG?
• Where can I obtain information from the population register?
• How do I register a business?

Information on administrative matters

The Free Hanseatic City of Bremen offers a citizens' hotline to provide information on administrative matters via the standard Germany-wide public authority number 115.

Whether you have questions about registering, changing or deregistering, about fees or the documents you need, you can call 115 to get answers to these questions, regardless of which authority is ultimately responsible. There is no need to search for the right office or contact person.

The service centers of the federal, state and local governments are networked in such a way that citizens receive qualified information quickly.

115 service promise

115 is your contact to the administration - no matter where you are and what question you have.

You can reach the Bremen Citizens' Helpline quickly and reliably, Monday to Friday from 7 a.m. to 6 p.m. at 115 or (0421) 361-0.

Your matter will be dealt with at the first contact. If this is not possible, we will forward it for processing.

No documents required.

No special requirements.

The public authority number 115 is usually available at the fixed network tariff and thus free of charge via flat rates. Many mobile phone providers have adjusted their prices to the fixed network tariffs.

Please contact the responsible office.

For deaf and hearing-impaired people, 115 can be reached via a sign telephone.

Around 550 local authorities, numerous state authorities and the entire federal administration with over 88 authorities and institutions are currently participating in 115. Likewise, several other institutions and associations have already joined 115. And regardless of where you are calling from: Any 115 service center can answer common questions about any 115 subscriber.