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Anzeige einer Beschwerde zu einem technischen Aufsichtssystem Entgegennahme

Hamburg 99089163261000 Typ 4a

Inhalt

Leistungsschlüssel

99089163261000

Leistungsbezeichnung

<div lang="en-x-mtfrom-de">Notification of a complaint about a technical supervision system Receipt</div>

Leistungsbezeichnung II

<div lang="en-x-mtfrom-de">Report a complaint about a technical oversight system</div>

Leistungstypisierung

Typ 4a

Begriffe im Kontext

<div lang="en-x-mtfrom-de">Gambling.</div> (Synonym), <div lang="en-x-mtfrom-de">gambling event</div> (Synonym), <div lang="en-x-mtfrom-de">online gambling</div> (Synonym), <div lang="en-x-mtfrom-de">Anonymous Notes</div> (Synonym), <div lang="en-x-mtfrom-de">Anonymous whistleblower gambling</div> (Synonym), <div lang="en-x-mtfrom-de">whistleblower gambling</div> (Synonym), <div lang="en-x-mtfrom-de">whistleblower gambling</div> (Synonym), <div lang="en-x-mtfrom-de">Anonymous hints gambling</div> (Synonym), <div lang="en-x-mtfrom-de">Technical supervision system LUGAS</div> (Synonym), <div lang="en-x-mtfrom-de">Accessibility of the central files</div> (Synonym)

Leistungstyp

nicht vorhanden

SDG Informationsbereiche

nicht vorhanden

Lagen Portalverbund

nicht vorhanden

Einheitlicher Ansprechpartner

Nein

Fachlich freigegeben am

24.06.2022

Fachlich freigegeben durch

nicht vorhanden

Handlungsgrundlage

§ 6c, 6h, 6i paragraph 2 of the State Treaty on Gambling 2021 (GlüStV 2021)
https://www.landesrecht.sachsen-anhalt.de/bsst/document/jlr-Gl%C3%BCStVtrST2021rahmen

Teaser

If you have information on how to reach the central files, you can send them.

Volltext

If you discover that you do not have access to the corresponding account or central files when managing player data (e.g. changing limits or changing player data), inform the joint gaming authority of the countries with your note.
For example, your complaint could relate to:
  • make deposit
  • change limit
  • Set player ACTIVE
  • Create player
  • Set player INACTIVE
  • delete player
  • change player data
  • Change player ID
  • Find Player ID
Information on the accessibility of the central files in the areas of horse and sports betting, lotteries, online poker or virtual slot machines are relevant.

Erforderliche Unterlagen

Optional: Receipts for the incident (possible in various common file formats)

Voraussetzungen

No

Kosten

Gebühr: Es fallen keine Kosten an

Verfahrensablauf

You can submit a tip online or in writing and remain completely anonymous if you wish.
If you want to submit your notice online:
  • In the whistleblower system, describe your tip about the availability of the central files briefly and concisely.
  • After sending your notification, you will receive a reference number from the system that you can use to send additional information to the responsible authority online or by post.
  • The whistleblower system gives you the option of setting up an anonymous mailbox. The notice given and any additions are saved in this mailbox and the responsible authority can send you feedback on this.
  • Note: The online service is currently under development and will then be made available to you.
In principle, you can also send information in writing to the competent authority

Bearbeitungsdauer

1 hour - 1 day

Frist

No

Hinweise

There are the following hints:
If the person providing the information wishes to remain completely anonymous, they must ensure that the information or file uploads do not allow any conclusions to be drawn about the person.
  • The whistleblower system is not suitable for reporting to the police
  • The BIS (Authority for Internal Affairs and Sport) in Hamburg is responsible for the formal inspection and release (accompanying specialist authority in the country of implementation).
  • The Saxony-Anhalt State Administration Office, Department 208, is responsible for the content of the transitional tasks relating to gambling.
  • Responsibility for this focus of attention lies with the State Administration Office of Saxony-Anhalt until the end of 2022. From January 1st, 2023, information can be submitted via this online service. The joint gaming authority of the federal states will then be responsible

Rechtsbehelf

No

Kurztext

  • Anyone can provide information on how to reach the central files
  • online and, if desired, fully anonymous
  • No police report
  • No complaints about game providers that can be clarified elsewhere and bilaterally

Ansprechpunkt

nicht vorhanden

Zuständige Stelle

Department of Home Affairs and Sport

Formulare

nicht vorhanden