Wasseruntersuchung Durchführung

If there are any abnormalities in your drinking water, you can contact the local water supply company and, if necessary, your local health authority.

Water utilities are responsible for ensuring that only clean drinking water is delivered to you as a consumer. The requirements for the quality of drinking water are regulated in the Drinking Water Ordinance. In order to ensure this quality, mandatory testing of drinking water by the entrepreneur and other owner of a water supply system is required. In addition, the health department monitors the water supply systems with regard to compliance with the requirements of the Drinking Water Ordinance. What can you do as a consumer if the water is discoloured, smells conspicuous, tastes or causes discomfort?

The first point of contact is the water supply company – they have to investigate the problem. However, if you have well-founded complaints, you can also contact the health department.

Note: The drinking water can also be contaminated by the drinking water installation. The quality of the drinking water installation and thus also its repair is the responsibility of the respective homeowner, homeowner or landlord (entrepreneur or other owner of the systems for permanent water distribution).

• from you as a consumer: none
• required by the water supply companies for consumers: appropriate information material on the quality of the drinking water supplied at least annually

You suspect contamination in drinking water.

none (the water supply company is obliged to cover the costs of drinking water tests)

You will be informed about the costs of a self-initiated examinationby approved testing bodies for drinking waterfrom the respective testing body.

As a rule, you should report abnormalities in drinking water to your responsible water supply company (also possible: entrepreneurs or other owners of the systems for permanent water distribution (drinking water installation) or the locally responsible health authority):

• You can forward your information or suspicion of an impairment of the drinking water by e-mail, fax or telephone (preferably by e-mail).
• Your request will be processed.
• You will receive a response from the responsible body.
• If you arrange for an examination yourself, the question of costs still needs to be clarified with the investigating body.

depending on the case: 14 days on average

none

• Drinking water testing
• it is mandatory to carry out drinking water tests to maintain quality
• The water supply companies are responsible for the quality
• Abnormalities in drinking water can be reported by the patient
• Application not necessary
• Responsible: Health department of the district or the independent city

respective water supply company

locally responsible health department of the district/city

An informal description of the abnormality you have detected in relation to the quality of drinking water is sufficient.

Online procedure possible: no

Written form required: no (but preferably by e-mail)

Personal appearance required: no