Schlichtungsantrag bei der Schlichtungsstelle Energie stellen

• §§ 111a f. Energiewirtschaftsgesetz (EnWG) – Verbraucherbeschwerden; Schlichtungsstelle, Verordnungsermächtigung
• Verfahrensordnung der Schlichtungsstelle Energie e.V.

Referral to the Energy Ombudsman's Office for the out-of-court settlement of consumer disputes under the Energy Industry Act (EnWG)

The supply of electricity and gas is subject to a variety of legal and technical requirements. This can lead to disagreements between energy suppliers and customers. To save you a time-consuming and expensive legal dispute, the Schlichtungsstelle Energie (Energy Conciliation Board) intervenes as a mediator upon request.

Tip: Often disagreements can already be settled in direct contact with the energy supplier, so first contact the utility company before submitting a conciliation request.

• written request for arbitration
• Documents necessary for the understanding of the request.

• Complaints about the energy supply
• unsuccessful complaint to the utility company concerned

The dispute must not be pending elsewhere (for example in court) or have already been conclusively dealt with.

The procedure is free of charge for you.

• You can send your conciliation request by post to the Schlichtungsstelle Energie.
• Alternatively, use the online service of the conciliation board for your conciliation request and fill out the online form completely.
• Attach informative documents as (electronic) copies.
• The ombudsman's office will examine your application and inform you about the further procedure.

Tip: Give precise details of your request and the reason for your complaint; this makes it easier to assess the subject matter of the dispute.

If the conciliation procedure is admissible, the ombudsperson will ask your energy supplier for a statement and establish the facts of the case. You and the utility company will receive a written proposal for a solution.

Note: The ombudsperson's recommendation is not legally binding.

• Deadline for the written statement of the energy supplier: two weeks after request by the conciliation body
• Consent to amicable solution: within four weeks after receipt of the recommendation
• Duration of proceedings: The conciliation should be completed within three months.